Example: property service
We are in Bavaria and cannot check on the property ourselves before arriving on Cres. It is about a brief visual check, a key or handover matter and a short report back.
Contact
Describe the request. Check feasibility. Clarify next steps.
Use this page to describe an individual request to Urban Roots.
Urban Roots does not work with instant booking. Every request is reviewed first: what is needed, which region is affected, which role can Urban Roots take on and which boundaries apply?
Describe your request informally
If no email program opens: write directly to anfrage@urbanroots.pro.
Phone contactEvery request is reviewed individually. Not every request can be accepted.
Direct contact
Urban Roots – owner Mathias Zeller
General email: kontakt@urbanroots.pro
Requests: anfrage@urbanroots.pro
Phone: +49 89 81309120
An informal request is enough
You do not have to write a perfect request. A few bullet points will do. All that matters is that it is roughly clear what the request is about, which region is affected and when support is needed.
Subject: Informal request to Urban Roots
Hello Urban Roots,
I have a request concerning [property / travel / mobility / coordination on site].
In short, it is about:
[please describe briefly]
Region concerned:
[Bavaria / Munich / Cres / Lošinj / Kvarner / other location]
Date or period:
[if already known]
It would also be important:
[e.g. keys, luggage, pet, arrival, property check, handover, special coordination]
Please get in touch by:
[email / phone]
Kind regards
[name]
Please do not send passwords, key codes, complete access data, ID data, payment data, medical information or unnecessary private details.
Describe your request informally
If no email program opens: write directly to anfrage@urbanroots.pro.
Example: assistance
A trip to Lošinj is planned, but arrival, luggage, orientation and coordination on site cause uncertainty. We would like to find out whether personal support is possible.
Example: mobility
It is about luggage, equipment or a handover between Munich and Cres/Lošinj. We do not yet know which solution makes sense, but would like to discuss it briefly.
Please do not send sensitive data first
Please do not send passwords, key codes, complete access data, medical information, diagnoses, ID data, payment data or unnecessary private details in the first step.
No emergency service
Urban Roots is not an emergency service. In acute medical, safety-related or technical emergencies, please contact the responsible emergency numbers, specialist services or emergency services directly. A separate orientation page with official links is available for Croatia.